1. Introduction

Vista Timber ("we," "us," or "our") operates the website located at www.vistatimber.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or contact us regarding our thermally modified wood products and related services.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Website.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, company name, and any other information you voluntarily provide when completing our contact form, requesting a quote, or communicating with us.
• Usage Data: Browser type, operating system, pages visited, time spent on pages, referring URLs, and other diagnostic data collected automatically when you browse our Website.
• Cookies and Similar Technologies: Small data files stored on your device to improve your browsing experience, remember preferences, and analyze Website traffic. See Section 7 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, requests, and orders
• To provide product information, technical support, and project assistance
• To improve our Website, products, and customer experience
• To send administrative information, such as updates to our policies
• To comply with legal obligations and protect our rights
• To analyze usage trends and measure the effectiveness of our Website

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our Website and business (e.g., hosting, analytics), subject to confidentiality agreements
• With manufacturing and distribution partners when necessary to fulfill your product requests
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Vista Timber, our customers, or others

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our Website uses cookies and similar tracking technologies to enhance functionality and analyze traffic. You can control cookie preferences through your browser settings. When you first visit our Website, a cookie consent banner allows you to accept our use of cookies. Once accepted, the banner will not appear again unless you clear your browser's local storage.

Types of cookies we may use include essential cookies (required for Website operation) and analytics cookies (to understand how visitors interact with our Website).

8. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. To exercise any of these rights, please contact us using the information provided in Section 11.

10. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Vista Timber
400 Kings Point Drive, Sunny Isles Beach, FL 33160, USA
Email: info@vistatimber.com
Phone: +1 (850) 319-6904

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.